About ITSM Training Source™


Our value-focused operating model is designed to deliver high-quality IT Service Management (ITSM) solutions at the most competitive cost. Our low-overhead, high-quality approach to services ensures that you receive the help you need at a cost that is, in most cases, significantly less than our competition.

Drawing on an extensive pool of practitioners and strategic partnerships from a variety of ITSM disciplines, we deliver all the benefits of an in-house learning organization but without the added expense of full-time staff. Our experts are experienced trainers in their disciplines and they each have significant experience in consulting with organizations in need of ITSM expertise.

Client Endorsements

Tim Morris
Founding Partner, GuideIT: A Perot Company
“Tim Maxwell is a seasoned veteran at training in and around information technology. Tim was part of my organization for many years and had responsibility for training ITIL to all of our support teams and customer teams for over 100 customers. Tim possesses the unique skills of being able to keep the interest of his classroom/audience and deliver content in a way that is retained by and understood by the audience. We continue to use him personally for training for us and our customers. I would recommend him and ITSM Training Source, LLC for any firm needing education or classroom training.”
Matt Tordoff
Business Consultant, One Works
"Tim Maxwell has delivered ITIL Training for us on a number of occasions. I have been consistently impressed by his results in the classroom. Delegates have been impressed with not only Tim's knowledge of ITSM but also how Tim translates his real world ITSM experience into an effective learning experience that translates into results when they return to the office."
Luis Gonzalez
ITIL Training Program Manager, NTTData (Formerly Dell Services)
“I was an ITIL Trainer in Tim Maxwell’s organization for several years when he was the ITIL Training Manager with Perot Systems and Dell Services. Tim was a pleasure to work with, bringing both passion and dedication to the program every single day. His communication and people skills are excellent, and Tim has a talent for running a classroom that's unsurpassed. He has very innovative ideas, and I'd highly recommend Tim for any opportunity without hesitation. Tim is both my dear friend and mentor.”